Bucas guarantees that products are free from defects in materials and workmanship for a period of two years if you are in possession of the receipt.
The warranty excludes accidental damage, normal wear, and misuse.
Wash and care instructions must have been followed and the product used in the manner intended for the warranty to be valid.
To log a warranty claim please contact the Bucas retailer the rug was purchased from with the following information:
1. Proof of purchase
2. A photo of the label from inside of the rug
3. A photo and description of the problem
4. A photo of the rug on the horse. This should be taken from the side, and the whole horse should be visible so the fit of the rug can be assessed.
5. Details of how the rug has been washed and dried.
Once the retailer has all the required information, they will assess your claim and contact Bucas directly.